IT Tutorials & Interview Prep

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ITIL & Service Desk Essentials 20 min read

Service Desk Management

1. Introduction to Service Desk ManagementEvery organization — big or small — depends on IT systems, software, hardware,...

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ITIL & Service Desk Essentials 21 min read

Incident Management

1. Definition of Incident ManagementIncident Management is the structured process followed by an organization (especiall...

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ITIL & Service Desk Essentials 17 min read

Problem Management

1. Definition of Problem ManagementDefinitionProblem Management is the ITSM (IT Service Management) practice responsible...

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ITIL & Service Desk Essentials 19 min read

Change Managment

1. Introduction & Definition1.1 What is Change Management?Change Management is the structured, step-by-step approach...

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ITIL & Service Desk Essentials 20 min read

Asset Management

1. Introduction & Definition📌 DEFINITION — Asset ManagementAsset Management is the systematic process of acquiring,...

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ITIL & Service Desk Essentials 22 min read

SLA,KPI,Priority

1. IntroductionIn any company that provides a service — IT support, customer support, software development, BPO, or prod...

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ITIL & Service Desk Essentials 15 min read

Office 365 Overview

1. Definition — What is Office 365?Definition: Office 365 (now largely rebranded as "Microsoft 365" for many plans)...

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ITIL & Service Desk Essentials 28 min read

User & License Management

1. IntroductionEvery organization, whether a small startup or a large multinational company, needs to give its employees...

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ITIL & Service Desk Essentials 19 min read

Exchange Online Support

1. Introduction & DefinitionExchange Online Support refers to the set of services, tools, processes and people respo...

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ITIL & Service Desk Essentials 22 min read

Teams& Onedrive Support

1. IntroductionMicrosoft Teams and OneDrive are both part of the Microsoft 365 (formerly Office 365) suite. Both tools a...

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ITIL & Service Desk Essentials 26 min read

Security& Compliance Basics

1. Introduction to Security & ComplianceEvery organization today — whether a small startup or a global bank — stores...

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ITIL & Service Desk Essentials 12 min read

Real Scenarios & Interview preparation

1. Introduction & DefinitionWhat does "Real Scenarios & Interview Prep" mean?"Real Scenarios & Interview Pre...

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