Key Responsibilities

1️⃣ Windows Server Management

• Install, configure, upgrade, and maintain Windows Server OS (2016/2019/2022).
• Manage Active Directory, Group Policies, DNS, DHCP, DFS, and domain security configurations.
• Perform server hardening, patching, and OS-level troubleshooting.

2️⃣ System Performance & Monitoring

• Monitor server health, resource utilization, event logs, and performance tuning.
• Utilize monitoring tools such as SCOM, SolarWinds, Nagios, or ManageEngine.
• Identify root causes and resolve system performance bottlenecks.

3️⃣ Virtualization & Cloud

• Administer VMware Hyper-V environments, including VM provisioning and migration.
• Support hybrid cloud infrastructures (Azure AD, M365, Endpoint Manager).
• Manage backups, snapshots, and disaster recovery for virtual workloads.

4️⃣ Security & Compliance

• Implement and maintain security policies, endpoint protection, and firewalls.
• Perform vulnerability assessments and remediation.
• Ensure compliance with IT policies, data governance, and industry standards.

5️⃣ Backup & Disaster Recovery

• Configure and maintain backup solutions (Veeam, Commvault, Windows Backup).
• Develop and test disaster recovery (DR) and business continuity plans.
• Quickly restore systems during outages or failures.

6️⃣ Storage & File Services

• Manage SAN/NAS storage technologies, shared drives, and permissions.
• Optimize file services, NTFS permissions, and access management.

7️⃣ Automation & Scripting

• Create and maintain PowerShell scripts to automate tasks and workflows.
• Support configuration management and infrastructure automation tools.

8️⃣ Collaboration & Escalations

• Act as escalation point for L1/L2 support teams resolving complex issues.
• Work with cross-functional teams (Network, Security, Cloud, Apps).
• Prepare documentation, SOPs, change records, and architecture diagrams.

9️⃣ Patch & Change Management

• Lead Windows updates and deployment using WSUS, SCCM/MECM.
• Conduct impact analysis, risk mitigation, and post-change validation.

🔟 Project Leadership

• Deliver server migration, consolidation, and upgrade projects.
• Evaluate new technologies and propose improvements for IT infrastructure.

Soft Skills & Professional Expectations

• Strong analytical troubleshooting skills.
• Ability to lead and mentor junior administrators.
• Excellent communication and stakeholder management.
• Proactive approach securing high system availability and uptime (24/7).